Frequently Asked Questions
What shipping methods do you offer?
Right now, we are working with our courier partner to bring you affordable and fuss-free delivery. There are Singpost normal mail, Smartpac and Standard Courier Delivery options available for shipping within Singapore. Visit our Shipping & Return page to find out more on how you can enjoy FREE delivery.
Do you ship internationally?
Yes we do! Check out our Shipping & Return page for more information on the locations we ship to and how to score free shipping!
How long will it take before I receive my order?
As a gauge, 1-2 business days for order processing and 1-4 business days for delivery within Singapore.
Who should I contact if I have any queries?
Should you ever need any information on our products, website, or require recommendations and style advice, we can be reached via email at kiyella.official@gmail.com.
What kinds of payment methods do you accept?
We accept a variety of payment methods - from major credit cards such as MasterCard, VISA and AMEX to PayPal.